Talent Management, Basketball & Busienss
The other day I was watching the University of Connecticut women’s basketball team ranked #2 in the nation play the #8 University of Notre Dame. It was expected to be a good game as Notre Dame plays fast paced basketball and has a seasoned team, but the expectations fell short as UConn won by a 21 point margin, 78 to 57. It should come as no surprise to fans that have watch the team compile
Customer Complaints, an Opportunity for Exceptional Service
Last Saturday I had an early flight from JFK to Phoenix on JetBlue.
Since it is about 2 hour drive to the airport in good traffic, I always allow extra time, but this day it was clear sailing and I arrived early. As I entered the terminal I attempted to check in at the Kiosk by scanning the barcode that I printed out. The message on the screen was that my reservation could not be found.