50 Excuses
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03.26
Play To Your Strengths
03.21
My actions speak louder than even my beliefs
02.21
Talent Management, Basketball & Busienss
01.24
Customer Complaints, an Opportunity for Exceptional Service
12.07
Be a Reader, to be a Leader.
10.01
Promoting Change
03.25
The Power of a Simple Idea
12.31
Those New Year Resolutions
12.02
The Gallup 12
11.12
The Importance of Questions
Pages
About
Free Stuff
Critical Telephone Skills
Effectiveness or Efficency
From Good to Great
Managing your email
Managing your email (part 2)
Other Free Stuff
Quotes on customer service
Red Skelton
Selecting Superior Performers
Solving customer problems
The art of listening
The power of first impressions
50 Excuses
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